Service concept: starting from user needs and finally satisfying users
service method:
1. Delivery method: On the premise of ensuring that the delivery period and the quality of the goods are not affected, the instrument and one-time purchase of a certain amount of consumables will be delivered to your door for free, and insurance will be provided for the delivered products during transportation.
2. Installation and commissioning: free installation, commissioning, and commissioning of the instrument to the best working state.
3. Training services: Free on-site training of purchaser operators, on-site demonstration of various operating procedures, to enable users to understand the working principles, operating procedures and maintenance methods of the equipment until the user fully grasps it.
4. Warranty period: earnestly carry out the warranty service commitment for the quality of the factory products.
5. Network remote service: Remote free technical service support, you can call the 24-hour free customer service hotline.
6. Response plan: Respond and arrange for maintenance requests made by users in a short time.
7. Regular return visit system: Pay attention to the user's feedback on product quality, establish customer files, conduct on-site consultation and return visits, including: customer satisfaction surveys, troubleshooting questions, periodic maintenance reminders and on-site services, and provide reagent consumables reference , Instrument test parameter collection, etc.